Terms & Conditions

LEGAL AGREEMENT

Please read before booking

By submitting an enquiry, confirming a quotation, creating a booking, accepting a payment link or paying any amount, the booking customer confirms acceptance of these terms for all travellers included in that booking.

Provider, Scope and Definitions

“Company”, “we”, “us” and “our” mean Hyper Era Pvt Ltd operating the TripWithEra travel service. “Customer” means the person making or paying for the booking. “Traveller” means each person included in the booking. “Supplier” includes hotels, transport operators, airlines, activity providers, guides and other third parties used to fulfil a tour.

These terms apply to website use, enquiries, quotations, customised itineraries, package bookings, payment transactions, amendments, cancellations, refunds and support services.

Booking Eligibility and Authority

The booking customer must be at least 18 years old and authorised to provide traveller information and accept terms for the group. The customer is responsible for sharing these terms, itinerary, payment schedule and travel requirements with every traveller.

Quotation Validity

A quotation is based on availability and rates available when it is prepared. Unless a different validity period is written on the quotation, price and availability may change before payment and supplier confirmation. A quotation is not a reservation or guarantee.

Booking and Confirmation

A booking becomes confirmed only after required payment is received, supplier availability is verified and a written booking confirmation or voucher is issued. A payment debit alone does not guarantee confirmation if the gateway status, supplier availability or submitted traveller information remains incomplete.

Provisional reservations may expire if the required payment or documents are not received within the stated timeline.

Price, GST and Disclosed Charges

The quotation or package page will identify the base tour amount and available inclusions. GST may be charged at 18% where stated on the invoice and applicable to the transaction. Payment-gateway fees, convenience fees, foreign exchange charges, supplier surcharges and optional services may be shown separately.

Any obvious technical or typographical pricing error may be corrected before booking confirmation. The customer may accept the corrected price or receive reversal of an unconfirmed payment.

Payment Schedule and Authorisation

The customer must follow the payment schedule shown in the quotation or booking record. Failure to pay an instalment by the due date may result in supplier release, price change or cancellation subject to recoverable supplier amounts.

By using a payment method, the payer confirms authority to use it and authorises the payment gateway, bank and company to process and reconcile the transaction.

Customer Cancellation and Refund Rule

A customer cancellation is eligible only when the written request is received at least 15 calendar days before the scheduled departure date. For an eligible cancellation, the standard refundable amount is 75% of the base tour amount actually received.

GST charged at 18%, payment-gateway charges, convenience fees and any supplier component clearly identified as non-refundable are not refundable. No refund is available for requests received fewer than 15 days before departure, no-show, missed departure, voluntary early return or unused services after travel begins.

Read refund rules in the Unified Policy →

Amendments, Rescheduling and Name Changes

Any date, route, hotel, traveller-name or service change is subject to supplier approval. Fare difference, seasonal difference, amendment fee, reissue fee and applicable tax may apply. A request is not approved until written confirmation is issued.

Changes or Cancellation by the Company

We may change sequence, transport, hotel or activity where operationally necessary. If we cancel a service for reasons within our reasonable control, we will offer an available alternative, credit or refund based on the affected service and recoverable supplier amount.

For force-majeure events, refunds and alternatives depend on actual supplier recovery and unavoidable costs already incurred.

Travel Documents, Visa and Health Requirements

Travellers are responsible for valid identity documents, passports, visas, permits, vaccination or health requirements and any destination entry rule. General guidance from us does not replace official government, embassy, airline or medical advice.

Traveller Responsibilities and Conduct

Travellers must provide accurate information, arrive on time, follow safety instructions, respect local law and avoid conduct that endangers people, property or tour operations. A supplier may refuse or end service for unsafe, unlawful or abusive conduct without refund.

Baggage and Personal Property

Baggage limits follow the relevant airline or transport supplier. Travellers are responsible for valuables, cash, documents and personal items. Loss or damage claims must be reported promptly to the responsible supplier and, where appropriate, local authorities or insurer.

Travel Insurance

Travel insurance is recommended and may be mandatory for certain destinations or activities. Unless expressly included in writing, insurance is not part of the package. Customers should review cover for cancellation, medical treatment, evacuation, baggage and delay.

Third-Party Suppliers

Hotels, carriers and activity operators provide their services under their own operational and safety rules. We coordinate confirmed services and assist with issues, but supplier acts, omissions, closures and schedule changes may be outside our direct control.

Force Majeure

Weather, natural disaster, epidemic, war, civil disturbance, strike, government action, border closure, road blockage, transport disruption or other event beyond reasonable control may affect the journey. We may revise the itinerary for safety or practicality. Extra costs and refunds depend on the circumstances and supplier recovery.

Liability and Limitation

Nothing in these terms excludes liability that cannot legally be excluded. Subject to applicable law, our responsibility is limited to services we directly agree to provide and the amount paid for the affected service. We are not responsible for indirect loss, missed business opportunity or personal decisions not caused by our breach.

Website Information and Intellectual Property

Website text, design, logos and original content may not be copied for commercial use without written permission. Destination images and descriptions are illustrative; actual weather, scenery, rooms, vehicles and activities can vary.

Complaints and Resolution

Raise an issue as soon as possible so it can be investigated during the journey. A formal complaint should be emailed with the booking code, dates, evidence and requested resolution. We aim to acknowledge complete complaints within 3–5 working days.

Before initiating a chargeback, customers should contact us so payment and service records can be reviewed.

Applicable Law and Jurisdiction

These terms are governed by the laws of India. Subject to applicable consumer-protection rights and mandatory jurisdiction rules, disputes will be subject to courts having jurisdiction in Bihar.

Official Contact

Hyper Era Pvt Ltd
Mirganj, Gopalganj, Bihar, India
Email: travel@tripwithera.com
Phone: +91 90000 00000