Frequently Asked Questions

Open your preferred tour package, click Book Now, select the available travel date and traveller count, and submit your booking details. A payment or booking request alone does not confirm the tour. Your booking is confirmed only after the required payment is recorded, availability is verified and a written booking confirmation, invoice or voucher is issued.

Your booking is confirmed only after the required payment has been recorded, availability has been verified and TripWithEra has issued a written booking confirmation, invoice or voucher. A bank debit or payment gateway success screen alone does not confirm the booking.

Yes. Hotel category, transport, meals, sightseeing, route, trip duration and other services may be customized subject to availability. Any change may involve a fare difference, seasonal difference, amendment fee, supplier charge or applicable tax.

The connected payment gateway may support UPI, debit cards, credit cards, net banking, wallets and other enabled payment methods. Available options may vary depending on the payment gateway, bank, device and transaction value.

Recorded payments are maintained with details such as amount, payment status, transaction reference and linked booking. Customers should make payments only through the official website checkout, verified company payment links or company payment details confirmed through an official TripWithEra contact channel.

A written cancellation request must be received through the registered email or another official written support channel at least 15 calendar days before the scheduled departure date. For an eligible cancellation, the standard refund is 75% of the base tour amount actually received. Requests received fewer than 15 days before departure are not eligible for a refund.

GST charged at 18%, payment gateway fees, convenience fees, processing or foreign-exchange charges where applicable, and clearly disclosed non-refundable supplier components such as certain visa, permit, insurance, ticket, hotel or activity charges are excluded from the standard refundable amount.

Yes. If one booking contains multiple travellers, you may request cancellation for one, several or all traveller tickets. During the eligible cancellation period, a 25% cancellation charge applies to each cancelled ticket. The full fare of the remaining active travellers remains payable. Any eligible refund is calculated from the excess amount already paid after the remaining ticket value and cancellation charge are considered, and is capped at 75% of the cancelled ticket fare. The request requires admin review and is not refunded automatically.

After a refund is approved, TripWithEra normally initiates the refund within 7 to 10 working days to the original payment method. Your bank or payment gateway may take additional time to reflect the refunded amount in your account.

No refund is available for cancellation requests received fewer than 15 days before departure, no-shows, missed departures, voluntary early returns or unused services after travel has started. Losses caused by incomplete or invalid traveller documents may also be non-refundable.

Requests to change the travel date, route, hotel, traveller name or other booked services are subject to supplier approval and availability. Fare differences, seasonal differences, amendment fees, reissue fees and applicable taxes may apply. A requested change is not confirmed until written approval is issued.

If a service is cancelled for operational reasons within the company's reasonable control, an available alternative, credit or refund may be offered based on the affected service and recoverable supplier amount. For supplier cancellations or force-majeure events, alternatives, credits or refunds depend on the amount actually recovered after unavoidable costs already incurred.

Yes. Depending on the booking, quotations, invoices, booking confirmations, itineraries, vouchers, pickup instructions and support updates may be delivered through your registered email, customer account or an official messaging channel after the required payment, traveller details and supplier confirmations are completed.

Yes. Confirmed travellers receive relevant support and trip information before departure. TripWithEra may also provide practical assistance related to the confirmed tour during the journey.

Yes. Family, school, corporate and private group tour arrangements can be requested. Group itineraries, transport, accommodation, meals and other services can be planned according to requirements, availability and confirmed pricing.

Travellers are responsible for carrying valid identity documents, passports, visas, permits and any other documents required for the destination. Travellers are also responsible for meeting applicable destination entry, vaccination or health requirements.

Travel insurance is not included unless it is specifically mentioned in writing as part of the package. Travel insurance is recommended and may be required for certain destinations or activities.