Privacy, Payment, Refund & Delivery Policy
A single, easy-to-read policy explaining how your data, payments, cancellations, refunds and travel documents are handled by Hyper Era Pvt Ltd.
Everything important, in one place
This page combines payment, cancellation, refund, service-delivery and privacy rules. Package-specific written terms still apply where clearly disclosed before payment.
How payments are accepted and confirmed
Pay only through the website, an authorised payment link or official company account details.
Accepted Payment Methods
The connected payment gateway may support UPI, debit card, credit card, net banking, wallet or other enabled methods. Availability depends on the gateway, bank, device and transaction value.
Official Payment Channels
Customers should pay only through official website checkout, a verified company payment link or company account details confirmed through an official contact channel. Do not transfer money to an unknown personal account.
Booking Confirmation
A bank debit or gateway success screen alone does not confirm the tour. Confirmation is complete only after payment is recorded, availability is verified and a written booking confirmation, invoice or voucher is issued.
Price, GST and Charges
The quotation or checkout identifies the base tour amount and applicable charges. GST may be charged at 18% where stated. Gateway fees, convenience fees, foreign-exchange charges, supplier surcharges and optional services may be shown separately.
Failed, Pending and Duplicate Transactions
Failed payments are normally reversed by the bank or gateway. For a pending transaction, avoid paying again until status is verified. A verified duplicate successful payment will be refunded to the original payment method after reconciliation.
Payment Credential Security
Full card numbers, CVV, UPI PIN and online-banking passwords are entered on the authorised gateway or bank interface and are not intentionally stored by us. We may retain the amount, status, timestamp, transaction reference and masked instrument details.
Clear cancellation timing and refund calculation
The written request time, amount paid and supplier recoverability determine the final refund.
Standard Cancellation Eligibility
The written cancellation request must be received through the registered email or another official written support channel at least 15 calendar days before the scheduled departure date.
Standard Refund Amount
For an eligible cancellation, the standard refund is 75% of the base tour amount actually received. GST charged at 18%, gateway fees, convenience fees and clearly disclosed non-refundable supplier components are excluded.
₹100,000 base tour amount
The actual invoice, supplier rules and payment record control the final calculation.
Non-Refundable and No-Refund Situations
- GST, gateway, convenience, processing or foreign-exchange charges where applicable.
- Visa, permit, insurance, ticket, hotel or activity amounts identified as non-refundable.
- Requests received fewer than 15 days before departure.
- No-show, missed departure, voluntary early return or unused service after travel begins.
- Loss caused by incomplete or invalid traveller documents.
Supplier or Force-Majeure Cancellation
Where a supplier or force-majeure event causes cancellation, available alternatives, credit or refund depend on the amount actually recovered after unavoidable costs already incurred.
Refund Method and Timeline
Approved refunds are normally initiated within 7–10 working days to the original payment method. The issuing bank or gateway may take additional time to display the credit.
How tour documents and confirmed services are delivered
Travel fulfilment begins after required payment, traveller details and supplier availability are confirmed.
Digital Delivery
Quotations, invoices, booking confirmations, itinerary, vouchers, pickup instructions and support updates may be delivered through the registered email, customer account or official messaging channel.
Expected Delivery Timeline
Initial acknowledgement may be sent shortly after a booking request. Final vouchers and supplier-confirmed documents are delivered after required payment, traveller details and supplier confirmations are complete. Urgent or last-minute bookings may require a shorter operational sequence.
Traveller Verification
The customer must check names, dates, destination, hotel, transport, pickup point and inclusions immediately after receiving documents and report any discrepancy promptly.
Operational Changes
Hotel, vehicle, activity sequence or timing may change where operationally necessary. An equivalent or reasonable alternative may be provided subject to availability and package conditions.
Support During Travel
Customers should use the official support details shown in the voucher for pickup, supplier or service issues. Early reporting gives us the best opportunity to assist while the journey is active.
How personal information is collected, used and protected
We use only the information reasonably required to plan, confirm, deliver and support travel services.
Information We May Collect
- Name, phone, email, address and account details.
- Traveller names, age, date of birth, identification, passport or emergency-contact information where required.
- Destination, travel dates, budget, room, dietary, accessibility and service preferences.
- Booking, invoice, payment, refund, support and supplier-confirmation records.
- Device, browser, IP address, cookies and basic security logs.
How We Use Information
Information is used to prepare quotations, create accounts and bookings, coordinate suppliers, issue documents, reconcile payments and refunds, provide customer support, prevent fraud and meet accounting, tax or legal obligations.
Sharing with Suppliers and Service Providers
Necessary traveller and booking information may be shared with hotels, transport operators, airlines, guides, activity providers, payment gateways, hosting, communication, accounting or security providers only for the relevant operational purpose.
No Sale of Personal Data
We do not sell customer personal data. Booking information is not shared for unrelated third-party marketing merely because a supplier helps fulfil the tour.
Cookies and Security
Cookies or local storage may support login, sessions, preferences, security and website performance. We use reasonable safeguards including access controls, password hashing, encrypted transport where available and payment-gateway separation. No online system can guarantee absolute security.
Retention and Customer Requests
Records are retained only as reasonably required for active travel, support, accounting, tax, security, disputes and legal obligations. Subject to applicable law and identity verification, customers may request access, correction or withdrawal of optional marketing consent.
Children and International Travel
A minor’s information should be submitted by a parent, guardian or authorised booking adult. International suppliers may process information in the destination country where required to deliver the trip.
How to contact us about a policy request
Provide enough information to identify the booking or transaction without sharing passwords or PINs.
Submitting a Request
Email travel@tripwithera.com with your name, registered phone or email, booking code, payment reference where relevant, departure date and a clear description of the request.
Response and Escalation
We aim to acknowledge a complete complaint or privacy request within 3–5 working days. Complex supplier, bank or gateway investigations may require additional time, and progress updates may be provided through the registered contact.
Policy Updates
This policy may be updated when services, technology, supplier practices or legal requirements change. The effective date shown on this page identifies the current version.
